Scheduling a remote support session is simple, but a little preparation goes a long way toward making it quick and hassle-free. Here are a few tips to get the most out of your appointment.

✅ Check Your Internet Connection

Since the technician connects through the internet, make sure your Wi-Fi is working and your device has a stable connection.

🔒 Close Personal Windows or Files

Remote sessions are secure, but it’s always a good idea to close sensitive documents, banking pages, or personal email before the appointment.

🔑 Have Your Passwords Handy

If the problem involves logging in to email, Wi-Fi, or apps, having your usernames and passwords ready will save time.

💻 Plug in Your Device

Nothing slows a session more than a dead battery. Keep laptops and tablets plugged in for the duration of the appointment.

🕒 Be Ready at Your Scheduled Time

When your session starts, you’ll get instructions or a link to allow secure access. Just follow the prompts and you’ll be connected in seconds.

📅 Make Your Next Session a Breeze

With just a little preparation, your remote support runs faster, smoother, and stress-free. Schedule your session today.