We’ve all been there… You join a Zoom meeting and suddenly—nothing. You can’t hear anyone, or worse, no one can hear you.
If Zoom audio isn’t working, don’t worry. Whether you’re on a Mac or PC, this guide will walk you through how to fix it fast.
🔊 Problem: You Can’t Hear Others in Zoom
Step 1: Test Zoom Audio Settings
- Open Zoom and go to Settings (gear icon).
- Click Audio.
- Under Speaker, click Test Speaker.
- Choose the correct output device (headphones, speakers, etc.).
Step 2: Check Your Computer’s Sound Settings
- Windows: Right-click the speaker icon in the bottom-right taskbar → Open Sound Settings → Under Output, choose your speaker or headset → Make sure the volume is up.
- Mac: Go to System Settings → Sound → Output → Select the correct device → Adjust the volume.
Step 3: During a Zoom Meeting
- Click the arrow next to the Mute/Unmute icon (bottom left).
- Choose “Test Speaker & Microphone” to verify your audio setup.
🎤 Problem: Others Can’t Hear You in Zoom
Step 1: Check Zoom Microphone Settings
- In Zoom > Settings > Audio, test your microphone.
- Speak — do the green bars move?
- Select the correct microphone (built-in mic, headset, USB mic, etc.).
Step 2: Make Sure You’re Not Muted
- Click Unmute in the Zoom toolbar during the meeting.
- Shortcut: Press Spacebar to temporarily unmute while speaking.
Step 3: Allow Zoom to Access Your Mic
- Windows: Go to Settings → Privacy → Microphone → Enable “Allow apps to access your microphone.”
- Mac: Go to System Settings → Privacy & Security → Microphone → Make sure Zoom is checked.
🔁 Still No Audio?
Here are a few final fixes to try:
- 🔄 Restart Zoom and your computer.
- 🎧 Plug in a different headset or mic.
- ⬆️ Update Zoom: Open Zoom > Check for Updates.
- 🧽 Reinstall Zoom if all else fails.
💬 Need Help?
If you’re still stuck, we can help remotely. Our tech support plans cover troubleshooting Zoom and much more—across up to 4 computers in your household.
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