Have you ever received an email claiming you were just charged $599 for McAfee or Norton? It looks official, uses logos, includes an “invoice,” and even provides a phone number in big red letters if you didn’t authorize the charge.

Criminals use fake invoices and scare tactics to trick people into calling their “helpline.” From there, they’ll often:

  • Pretend to process a refund
  • Ask to connect remotely to your computer
  • Trick you into “accidentally” sending money via Zelle, Venmo, or a gift card
  • Or worse: install malware or steal your identity

How the Scam Works:

  1. You get a fake invoice for an expensive subscription you never bought.
  2. It says, “If you didn’t authorize this, call us immediately.” 
  3. You call — because of course you didn’t authorize it!
  4. A scammer walks you through a “refund process” — which ends in you losing money or control of your computer.

Red Flags to Watch For:

  • No details about your actual account — just your email
  • High-pressure wording like “urgent,” “immediately,” or “avoid interruption”
  • Odd sender addresses (e.g. a Gmail address instead of a company domain)
  • Unprofessional formatting or weird phrasing
  • Big red helpline numbers begging you to call

What To Do Instead:

✅ Do not call the number 

✅ Do not click any links 

✅ Do not allow remote access to your computer 

📨 If you’re ever unsure, forward the email to support@pcrescue.me — we’ll help you verify if it’s real.

Watch Out for Refund Scams: They Want You to Call, Panic, and Pay